Privacy Policy

1. Introduction

Welcome to TrustSense.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website and services, you agree to this Privacy Policy.

2. Information We Collect

Information You Provide

When you create an account or use our services, we may collect:

• Full Name
• Business Email Address
• Company Name
• Company Website
• Company Logo
• Phone Number (optional)
• Billing Information (when applicable)
• Uploaded Documents
• Recipient Information (name, email, phone)
• User Roles and Permissions

Automatically Collected Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Login Activity
• Verification Activity
• Security Logs
• Date & Time of Requests

This information helps us secure and improve our platform.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Generate document verification pages
• Generate QR codes
• Authenticate documents
• Prevent fraud and abuse
• Provide customer support
• Improve platform security
• Send important service notifications
• Process subscription payments

4. Uploaded Documents

Documents uploaded to our platform remain the property of your organization.

We do not claim ownership of your documents.

Documents are processed only to provide verification services.

We do not sell or use your documents for advertising.

5. Document Verification

When a document is verified using its QR code or verification URL, limited information may be displayed publicly, including:

• Issuing Organization
• Recipient Name (if enabled by your organization)
• Document Type
• Issue Date
• Verification Status
• Verification ID

Only the information chosen by the issuing organization is publicly visible.

6. Cookies

We use essential cookies required for:

• Secure login
• Session management
• Authentication
• Security

We may introduce analytics or performance cookies in the future. If we do, this Privacy Policy will be updated and, where required, your consent will be requested.

7. Analytics

Currently, we do not use third-party analytics or tracking services to monitor user behavior.

If analytics services are introduced in the future, we will update this Privacy Policy accordingly.

8. Data Security

We implement industry-standard security measures, including:

• HTTPS Encryption
• Encrypted Password Storage
• Secure Authentication
• Database Security
• Access Control
• Role-Based Permissions
• Regular Security Updates

No system is completely secure, but we continuously work to protect your information.

9. Data Retention

We retain your information for as long as your account remains active or as required by applicable law.

You may request deletion of your account and associated information by contacting us.

10. Sharing of Information

We do not sell your personal information.

We may share information only:

• With payment providers (if applicable)
• With cloud hosting providers
• When required by law
• To protect our legal rights
• During a merger or acquisition

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your information
• Update your information
• Delete your account
• Request correction of inaccurate information
• Export your data
• Withdraw marketing communications

12. Children's Privacy

Our services are intended for businesses and organizations.

We do not knowingly collect personal information from individuals under the age of 18.

13. Third-Party Services

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

14. Changes to this Policy

We may update this Privacy Policy from time to time.

Any significant changes will be posted on this page with an updated effective date.

15. Contact Us

For privacy-related questions, please contact:

TrustSense Pvt. Ltd.

Email: privacy@trustsense.in

Website: https://trustsense.in